Terms & Policies

IPROMISE SOLUTIONS OPC PVT LTD — Terms of Use, Privacy & Policies

Terms of Use

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access mobile application ( Android) and (iOS)

The Platform is owned by IPROMISE SOLUTIONS OPC PVT LTD , a company incorporated under the Companies Act, 1956 with its registered office at 2nd floor, Penta City Tower, Thiruvananthapuram Kanniyakumari Road, Trivandrum, India (hereinafter referred to as 'Platform Owner', 'we', 'us', 'our').

Your use of the Platform and services and tools are governed by the following terms and conditions ('Terms of Use') as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with the Platform Owner and these terms and conditions including the policies constitute Your binding obligations with the Platform Owner. These Terms of Use relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, 'Services'). Any terms and conditions proposed by You which are in addition to or which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect. These Terms of Use can be modified at any time without assigning any reason. It is your responsibility to periodically review these Terms of Use to stay informed of updates.

For the purpose of these Terms of Use, wherever the context so requires 'you', 'your' or 'user' shall mean any natural or legal person who has agreed to become a user/buyer on the Platform.

ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.

The use of Platform and/or availing of our Services is subject to the following Terms of Use:

To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account on the Platform.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of our Services and the Platform is solely and entirely at your own risk and discretion for which we shall not be liable to you in any manner. You are required to independently assess and ensure that the Services meet your requirements.

The contents of the Platform and the Services are proprietary to us and are licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents. The contents include and are not limited to the design, layout, look, and graphics.

You acknowledge that unauthorized use of the Platform and/or the Services may lead to action against you as per these Terms of Use and/or applicable laws.

You agree to pay us the charges associated with availing the Services.

You agree not to use the Platform and/or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.

You agree and acknowledge that the website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites. These links are provided for your convenience for providing further information.

You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the Platform Owner for the Services.

You shall indemnify and hold harmless Platform Owner, its affiliates, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of Your breach of these Terms of Use, Privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.

These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.

All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Trivandrum, Kerala.

All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.

Privacy Policy

Overview

This Privacy Policy describes how IPROMISE SOLUTIONS OPC PVT LTD and its affiliates (collectively "IPROMISE SOLUTIONS OPC PVT LTD , we, our, us") collect, use, share, protect, or otherwise process your information / personal data through our Mobile App ( Android) and (iOS) .

The Community Manager App serves solely as an intermediary platform connecting members, service providers, and buyers within various community networks. The app enables enrolled members to create and publish services or business products. IPROMISE SOLUTIONS PVT LTD (“the Company”) provides the platform but does not participate in or control individual user transactions.

Service & Ad Creation Fees

  • Any member may create and publish services or business product ads through the app.
  • A service creation fee is charged and collected at the time of creation.
  • All service ad creation or business product ad creation fees are non-refundable and cannot be cancelled once purchased.

User-to-User Marketplace

  • The Community Manager App operates as a user-to-user marketplace connecting buyers and sellers.
  • The Company does not handle refunds, returns, replacements, or disputes arising from private transactions between members.

Seller’s Responsibility

  • The seller (service provider or member) is solely responsible for the accuracy, quality, delivery, and fulfilment of listed products or services.
  • The Company does not guarantee or intervene in transaction disputes between the buyer and the seller.

Buyer’s Responsibility

  • Buyers must verify all product or service details — including price, quality, reliability, timing, and service terms — before making any payment to a seller.
  • The Community Manager App does not provide a return or refund policy unless the seller explicitly offers one within their listing.
  • Buyers are encouraged to check reviews and communicate directly with service providers prior to purchase.

Dispute Resolution

Any issues related to private sales or service transactions, including defective products or service delays, must be resolved directly between the buyer and seller. IPROMISE SOLUTIONS PVT LTD is not liable for any financial, legal, or operational loss arising from such user-to-user transactions.

Shipping & Delivery

The Community Manager App functions solely as an intermediary platform. IPROMISE SOLUTIONS PVT LTD does not handle or provide shipping, delivery, or fulfilment services. All shipping, delivery, and handling responsibilities rest solely with the respective service-providing members or third-party logistics providers selected by the seller.

Limitation of Liability

Important: IPROMISE SOLUTIONS PVT LTD , as the developer of this app, has no control or responsibility over the pricing, quality, reliability, or accuracy of the services or products listed by members or service providers. The Company is not responsible for any loss or damage arising from transactions between users.

Contact

If you have questions about these terms or need assistance with the platform itself (not user transactions), please contact IPROMISE SOLUTIONS PVT LTD via the app support channels or at: Support@communitymanager.in

Others

We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection: We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. This includes registration information such as name, date of birth, address, contact details, and identity verification details. Sensitive data like bank or biometric details may be collected with consent.

Usage: We use personal data to provide the services you request, enhance customer experience, support transactions, detect fraud, and communicate offers or updates.

Sharing: Personal data may be shared within our group companies, affiliates, or third parties (logistics, payment processors, law enforcement, etc.) as required by law or for legitimate business purposes.

Security Precautions: We adopt reasonable technical and organizational measures to prevent unauthorized access or misuse of your data. However, internet transmission has inherent risks, and users are responsible for safeguarding account credentials.

Data Deletion & Retention: You may request to delete your account; however, retention may apply for legal or service reasons. Some data may be retained anonymized for research or fraud prevention.

Your Rights: You may access, rectify, or update your personal data through your account settings.

Consent: By using our Platform, you consent to data collection and processing as described. You may withdraw consent by contacting the Grievance Officer. Withdrawal may affect service availability.

Changes to this Policy: This Privacy Policy may be updated periodically. Please review it regularly to stay informed of changes.

Refund & Cancellation Policy

The Community Manager App serves solely as an intermediary platform connecting members, service providers, and buyers within various community networks. The app enables enrolled members to create and publish services or business products. IPROMISE SOLUTIONS PVT LTD ("the Company") provides the platform but does not participate in or control individual user transactions.

Any member may create and publish services or business product ads through the app.

A service creation fee is charged and collected at the time of creation.

All service ad creation or business product ad creation fees are non-refundable and cannot be cancelled once purchased.

Return Policy

The Community Manager App serves solely as an intermediary platform connecting members, service providers, and buyers within various community networks. The app enables enrolled members to create and publish services or business products. IPROMISE SOLUTIONS PVT LTD ("the Company") provides the platform but does not participate in or control individual user transactions.

  • The Community Manager App operates as a user-to-user marketplace connecting buyers and sellers.
  • The Company does not handle shipping, delivery, refunds, returns, replacements, or disputes arising from private transactions between members.
  • The Community Manager App does not provide a return or refund policy unless the seller explicitly offers one within their listing.
  • The return of the product will be done by the seller/vendor within 7 days.
Shipping Policy

The Community Manager App functions solely as an intermediary platform. Any member enrolled in the Community Manager App can create and publish a service or business product within the app. A service creation fee is the only charge collected by us.

IPROMISE SOLUTIONS PVT LTD, the developer of this app, has no control or responsibility over the pricing, quality, reliability, or accuracy of the services or products listed by service providers or members.

Furthermore, the app does not handle or provide any shipping or delivery services. All such responsibilities rest solely with the respective service/business providing members.

the product delivery will be done by the seller/vender within 3- 10 days.

Grievance Officer

Name: IPROMISE SOLUTIONS OPC PRIVATE LIMITED
Address: IInd Floor, Penta City Tower, Opp. PRS Hospital, Killippalam, Trivandrum, IN
Contact: 0471-3570897 | support@ipromisesolutions.com
Office Hours: Monday - Friday (9:00 - 18:00) Contact : 0471-3570897 (L).

Name: SARAN BL
Designation : Customer Relation Officer
Address: IInd Floor, Penta City Tower, Opp. PRS Hospital, Killippalam, Trivandrum, IN
Office Hours: Monday - Friday (9:00 - 18:00) Contact : +91- 95620 14085 (M).